Designing for adoption: A new mindset for HR programs | Allen Tai, Head of HR, Landing Systems at Collins Aerospace

All statements and opinions are those of Allen Tai and not of Collins Aerospace, RTX, or any of their affiliates.

Many high-potential HR leaders fall into a common trap: designing well-intended HR programs that never gain traction. Not because they’re flawed—but because they weren’t built with business outcomes or user experience in mind. In this conversation, Allen Tai draws on years of experience leading HR in complex global organizations to share how CHROs can help their teams shift from content creators to business accelerators.

Key Takeaways:

• The trap high-potential HR leaders fall into—and how to avoid it
  
  
• Why “good content” is not enough: lessons from UX, marketing, and tech
  
  
• How to measure HRBP effectiveness without fluff or guesswork
  
  
• How to tie internal customer feedback directly to business performance
  
  
• The mindset shift from “HR program owner” to “business outcomes driver”
  
  
• Simple ways to increase adoption and impact of HR tools and initiatives
  
  

Speakers:

• Cindy Lu, Founder, CHRO Partners
  
  
• Allen Tai, Head of HR, Collins Aerospace (an RTX Company)
  
  

Duration:
28minutes

Watch this if you want to help your HR team shift from launching programs to driving outcomes—and learn how to fix the engagement gap before it stalls your strategy.

Who this session is best for:
CHROs who are coaching rising HR leaders—especially those responsible for talent, engagement, or learning programs that sound good but aren’t gaining traction inside the business.

Ps. Not a CHRO Mastermind member yet? Learn more here: https://www.chropartners.com/