How CHROs Build a Business Case the CEO Will Fund
You've probably sat through it. The same line item in the finance report, every month. Everyone in the room treats it as a fact of life. That's just the way it is.
At one company, that line item said they were collecting less than a quarter of what patients owed at the front desk. One CHRO asked why it was that way, and the answer turned out to be worth eight figures a year.
That story came out of the first panel at our 11th annual Big CHRO Event on September 11 in the Dallas, TX area. The panel was called "Improve margin and productivity without stalling growth." Three senior people leaders, three completely different businesses, and one line that tied it together:
"We're business people first. We just happen to specialize in people."
Names, companies, and identifying details are left out below, and dollar figures are written as $XX.XX million. These leaders were honest on stage because the room was safe. The lessons travel fine without the specifics.
