How CHROs Connect Culture Work to Business Results
One mistake cost a company 40% of its margin.
It wasn't a technical failure. It was a manager who wouldn't say out loud that he was out of his depth, at a company whose stated values were communication and accountability.
He wasn't a bad employee. He was one of the most valuable people they had, and that was the whole problem.
That story opened the third panel at our 11th annual Big CHRO Event on September 11 in the Dallas, TX area. The panel was called "Use engagement or culture work to improve execution," and it was the hour where culture stopped being a soft topic.
Names, companies, industries, and job titles are left out below. These leaders were specific on stage because the room was safe.
Does culture actually drive business results, or is it a soft metric?
It's a business driver, and the reason it doesn't get treated like one is that most of us measure what HR does instead of what culture enables.
That's how one panelist put it, and she's been on a long personal mission t...
